CONNECTED CAR - FROM GPS-TRACKING TO MULTI-SERVICE
The core of Drive Tech Australia’s Vehicle-Telematics-As-a-Service (VTaaS) is the Helpten 'Connected Car' -platform. It is an open-interface vehicle telematics platform and has been created with multiple services, high-levels of data security, reliability, and privacy in mind, including well thought-through processes and agreements for data sharing between applications and business partners. Developed together with fleet operators, maintenance businesses, insurance companies and government agencies, Helpten delivers industry leading features in all vehicle telematics categories, from GPS-tracking to User Based Insurance. As a multi-service platform it also enables completely new combinations of telematics services - all on a single platform.
The Drive Tech Australia’s Vehicle-Telematics-As-A-Service (VTaaS) solution includes all the key functions required for full business process outsourcing of telematics operations. The overall design objective of the DTA solution is to allow the client to take advantage of the business benefits and opportunities enabled by vehicle telematics without needing to invest into internal resources, infrastructure, and processes – while still offering full breadth and flexibility of using the (big) data for achieving the business outcomes.
MANAGEMENT AND MAINTENANCE
Make your customers' fleet management and maintenance tasks automatic and give them a single view to their vehicle costs. Improve your business performance and increase your customer satisfaction with telematics based services and communications.
USER BASED INSURANCE
Create innovative insurance products with car use and driving style based policies. Create customer loyalty by bundling value-add services in fleet tracking, maintenance, and fleet management with your insurance products.
GPS-TRACKING AND MONITORING
Optimise the fleet operations and services with accurate real-time information and reports. Improve fuel consumption, driving style, and make cost monitoring, tax-reporting, and expense claims automatic.
FUEL AND SERVICES
Promote services and specials based on the real customer needs. Improve customer experience with innovative services like Fastlane-fueling without card or cash. Bundle value-add features with your own services for your loyalty customers.
PARTS AND ACCESSORIES
Offer your customers specials and parts when you know they need them. Increase accessory up-sell and cross-sell based on detailed knowledge on the customer's vehicle make, model, car use, and driving-style.
ADVERTISING AND SALES
Communicate to customers based on their real needs, not bothering them with irrelevant advertising. Advertise other offers to opted-in customers based on the detailed data on their location and habits.
SMART FLEET MANAGEMENT
Business View To Your Fleet
Helpten Pro gives your organization a fleet business view beyond mere GPS-tracking of vehicles. With Helpten Pro you get fleet information, reports, and control which enables you to efficiently plan and manage your operations as well as to maximise the utilization of personnel and assets. It enables you to see the location and work-status of the vehicles in real-time, monitor costs and utilisation, communicate with the drivers, improve driving behaviour, and even organise driving competitions. It also makes the detailed billing and cost reporting automatic with all applications and reports available on any device, computer or mobile, with just few clicks.
Scales With Your Business
Helpten Pro scales with your business. If you are a small fleet owner it gives you cost-efficient access to capabilities typically available only to large fleets. And if you are a large business the Helpten Pro web-services APIs enable you to easily integrate telematics capabilities to your own business systems, processes, and applications.
Multiple Services From Single Platform
Helpten Pro is a multi-service platform and can be utilised also in other vehicle telematics based services. This enables the service providers, like fleet management, maintenance, and insurance companies, to offer fleet GPS-management as a value-add to their customers, while at the same time improving their own core-services with the telematics capabilities. By giving the private vehicle owners and fleet managers a comprehensive view to their vehicles and simplifying many of the daily routine tasks, the service providers increase their value to the customers and improve their customer loyalty.
Trusted By The Industry Leaders
Our fleet solutions have proven their industry leading quality in thousands of deployments from Arctic to Middle-East. In addition to being trusted by organisations like Mercedes Benz, Shell, Qantas, ADAC, SITA, UK Police departments, and Arriva Public Transport, our products have won several industry awards, for example, the prestigious German Automotive Industry Association Award for the best telematics solution
SMART MAINTENANCE AND SERVICES
Smart Maintenance Is - A Real-Time View Into The Fleet
And we do not mean spying but making the everyday business tasks seamless and easy, while at the same time enabling analysis of metrics important for the business operations and profitability.
Our maintenance and fleet management solution enables you to collect information on your customers' vehicle maintenance and repair needs, in real-time. As a result, your customers' fleet maintenance tasks can be made automatic as well as the costs and use of the fleet accurately monitored and budgeted. With the same solution you can also offer your customers a wide variety of additional valuable capabilities, like GPS-tracking and fleet operations monitoring, which makes your customers' fleet management tasks seamless and help them to save in their operations costs.
Better Customer Experience and Lower Cost
Using the online and mobile applications your customers get useful, real-time, information on their vehicle; they can book the car service themselves online, receiving accurate labour, parts and time estimates based on vehicle-data, as well as monitor their costs and vehicle use across the fleet.
Improved Customer Loyalty and New Revenues
With Helpten platform you can offer your customers additional useful services, like fleet-management features, GPS tracking, or 3rd party services like insurance products, which increases the customer stickiness and creates additional revenue opportunities.
Higher Utilisation of Resources and Personnel
Using the real-time information on your customer's vehicles you can balance high and low peaks in utilisation with proactive, data-based, maintenance invitations as well as plan the logistics and work flows more efficiently, based on the real forecasted needs.
Offer Remote Services and Diagnostics
Real-time access to the vehicle systems enables you to analyse error situations remotely and advice customers on required actions, e.g. non-critical alerts can be remotely cleared and service booked for later.
Improved Roadside Assistance Services
As the location of the vehicle is known, and the service history of vehicle always available online, the issues can be remotely analysed, and you can provide better road-side assistance.
CONNECTED CAR FOR INSURANCE
Developed Together With The Insurance Companies
Helpten Insurance is a vehicle telematics solution optimised for the needs of the vehicle insurance businesses. Developed together with insurance companies and actuarial specialists, not only does it enable the insurers to offer innovative insurance products but also allows them to increases the customer loyalty with value-added services, ranging from young driver and private car applications, like driving-style, tax-reporting, stolen-vehicle recovery, and road-side assistance, to the industry leading fleet-management, maintenance and repair-chain, and marketing applications.
Fits Any UBI Strategy
Whether considering a defensive strategy, interested only in identifying the policy holders of minimum risk for Pay-As-You-Drive (PAYD) products, or taking a proactive approach with Pay-How-You-Drive (PHYD) policies, advanced claims-processing, and value-added services, the Helpten Insurance platform enables you to achieve your business objectives
Comprehensive Insurance Features and Big-Data
Developed together with leading European vehicle insurers, Helpten Insurance implements a comprehensive set of User Based Insurance functionalities enabling you to craft just the right policies for your target customer-base. It also gives you a flexible access to the rich driving, vehicle, and context data through the platform APIs, for example, for your actuarial analysis purposes or creating your own data-mining secret-sauce.
Government Grade Incident Analysis
And when something happens, Helpten Insurance enables efficient incident analysis and claim processing. The analysis can be implemented based on the normal service data or utilising the ‘government-grade’ Incident Data Recording (IDR) functionality, capable of 10ms-level event accuracy and approved, for example, by UK police departments.
Security and Privacy Audited by Financial Institutions
The Helpten platform architecture, implementation, and service processes meet the most stringent business continuity, data security, and privacy requirements and regulation. It has been audited and approved by large enterprise security organisations and approved, for example, for use in insurance companies.
Customer Loaylty and Improved ROI with Ecosystem Partners
Helpten has been designed as a multi-service platform from the ground up. It is an open-interface platform and has been created with high-levels of data security, reliability and privacy in mind, including well thought-through processes and agreements for the data sharing between applications and business partners. As a result, several additional business tools can be offered on top of the same insurance solution as SaaS-offering, for example, comprehensive fleet management, solutions for vehicle maintenance and repair businesses, and advertising platforms.
For the insurance companies the multi-service approach provides additional revenues, increases customer stickiness, and enables commercialisation of data, e.g. for market research purposes. It can also be used for sharing the solution and operations costs, e.g. in a partnership with the maintenance business of car manufacturers.
DRIVETECH AUSTRALIA BENEFITS
Leading Functionality Driven By The Most Demanding Fleets
With the background of Nokia Telematics at its origin, over 20 years in the telematics business, and over 500,000 deployed devices, the Aplicom-Helpten solutions have proven their industry leading quality in deployments from Arctic to Middle-East and in all linked vehicle categories - from fleet management to insurance companies, from government to repair and maintenance applications. In addition to being trusted by customers like Mercedes Benz, Shell, BP Europe, Qantas, ADAC, SITA, UK Police departments, and Arriva Public Transport, the solution has won several industry awards and recognitions, for example, the prestigious German Automotive Industry Association Award for the best telematics solution and the No.1 ranking in the insurance telematics device solution for commercial vehicles –category by the Ptolemus Consulting Group.
Industry’s Highest Reliability and Accuracy
Meeting the most stringent requirements of the international logistics businesses, field services, government and emergency services, commercial fleets, and private vehicle users, our devices deliver highly accurate positioning, acceleration measurement, open programmability, and interface options to satisfy every business need and use case. As home in the Arctic as in Longreach, the devices are not affected by temperature nor humidity, and continue to operate reliably even in the most demanding environments with the industry leading reliability and an MTBF of over 21yrs.
Financial Institution -Grade Data privacy and Security
The platform has been designed from ground-up with data security and privacy in mind and ensures that the data is used only in ways which protect the privacy of organisations, employees, and private vehicle owners. It complies with some of the most stringent privacy principles, like EU´s guidelines in ITS (Intelligent Traffic Systems) Action plan, and has been audited and approved for use by financial institution (insurance) companies.
Own Device Design and Manufacturing in Finland
Our devices are designed and manufactured in Finland. Besides ensuring the highest-quality devices with carefree use, we have a full control of the designs and can even customise devices for the specific customer needs.
Industry Best Practice Service Management
We utilise redundant tier-III data centres for guaranteed availability and capacity of the systems. Our handling of data is always secure and not only ensures the business continuity but also addresses the privacy concerns of both the organisations and drivers. All our service management, operations and support processes follow the ITIL-methodology and are based on experience of delivering cloud services for over 240million users. Our delivery projects are based on the extensive experience gained in implementing large programs and managing change for organisations like GE, CSC, Nokia, NEC, Shell, Australian government, and BHP.
In short - everything in what we do is aimed to ensure that the telematics systems are approached as the business system which they are.
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To allow our customers to take advantage of the business benefits and opportunities enabled by vehicle telematics without having to invest in internal resources, infrastructure, and processes – while still having the full flexibility of using the telematics data and new applications the way they need for achieving their business objectives.
We are an Australian business providing the best of breed Connected Vehicle technologies and solutions from the international technology leaders to the Australian and New Zealand markets. We focus on assisting driver safety and providing clear businesses outcomes so that the individuals and businesses can get the best value for their transport dollar. Delivering a full Vehicle-Telematics-As-A-Service (VTaaS) –solution - including devices, applications, and other services - we enable our customers to take advantage of the business benefits and opportunities of vehicle telematics without having to invest into internal resources, infrastructure, and processes
Best of Breed Technology and Services
Our VTaaS-solution is based on the technology from the European telematics and ‘Connected Vehicle’ leader, Aplicom-Helpten. With the background of Nokia telematics, over 20years in the telematics business, and currently over 500k deployed devices, the Aplicom-Helpten solutions have proven their industry leading quality in deployments from Arctic to Middle-East and in all linked vehicle categories and use cases. In addition to being trusted by customers like Mercedes Benz, Shell, BP Europe, Qantas, ADAC, SITA, UK Police departments, and Arriva Public Transport, the solutions have won several industry awards and recognitions, for example, the prestigious German Automotive Industry Association Award for the best telematics solution and the No.1 ranking by the Ptolemus Consulting Group.
For Connected Car Ecosystems
We believe in connected vehicle ecosystems. Our aim is to help our customers to take full advantage of their investment by facilitating business partnership and seeking commercial opportunities for their telematics data, enabling them to achieve higher return-on-investment, increasing their customer loyalty, and creating new revenue streams for them.
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